Background
Information Technology (IT) has become the central nervous system of virtually every operation in an organization. The rapidly changing business and technology environment confronts decision-makers with the important challenge to justify the required investments, maintain the cost level at an acceptable level whilst not putting long-term IT capacity, and agility at stake.
| IT Financial Management is the discipline of ensuring that the IT infrastructure is obtained at the most effective price (which does not necessarily mean cheapest) and calculating the cost of providing IT services so that an organization can understand the costs of its IT services. These costs may then be recovered from the customer of the service. |
Objectives
- To provide cost-effective stewardship of the IT assets and resources used in providing IT services
- To be able to account fully for the spend on IT services and to be able to attribute these costs to the services delivered to the organization’s customers and to assist management by providing detailed and costed business cases for proposed changes to IT services
- To provide proven practical guidance on how to successfully introduce an integrated IT Financial Management framework based on the best practice service lifecycle approach.
- To prepare delegates for the ITIL Foundation Certificate in IT Financial Management examination
Audience:
- Managers involved and related in the IT operations
- IT staff and executives involved in risk management and business process improvement
- Information technology professionals involved in projects that are concerned, in part, with the automation of business processes
- IT Managers and Practitioners involved in the strategy, design, and implementation and ongoing delivery of business-used IT services and who require an insight into IT Financial best practice
Contents
- Mission Statement
- Process Goal
- Critical Success Factors (CSFs)
- Key Activities
- Key Performance Indicators (KPIs)
- Effective Stewardship Over IT Finances
Methods :
- Presentation
- Discussion
- Case Study
Lead Instructor
Dr. Ir. Fauzi Hasan. MM, MBA, and Team
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