Background

The business environment is always changing and no exception to the financial industry such as banking industry. The banking enterprise needs to be agile in order to be successful and survive on the long term. An effective business process management helps to overcome that challenge and achieve the necessary agility and innovation.

The Business Process Management (BPM) course provides participant with an understanding of the techniques for using business practices and methods to create and improve business processes. The foundational knowledge of business processes can be used to create benchmark processes that provide business performance improvements across functional units and organizational. The subject presents a radically different way of thinking about organizations and work in order to create knowledge and skills necessary to develop a program of process reengineering, management and excellence in organizations

Objectives

At the completion of this course, the participants should be able to :

· Conceptualize organizations as process collectives and implement new processes

· Analyze business processes and understand their contribution to business performance

· Improve process definition and efficiency by the application of process modeling and analysis methods

· Support organizational transition through agile processes

· Transition processes from the internal organization to external performers through outsourcing

Audience:

· Managers involved in the management, running or optimization of business processes

· Project staff and executives involved in business process reengineering, business process improvement

· Information technology professionals involved in projects that are concerned, in part, with the automation of business processes

Contents

Segment 1: Principles of Business Process Management

Segment 2: Process Refinement and Reengineering

Segment 3: Business Process Management

Segment 4: Business Process Innovation

Segment 5: Business Process Specification and Strategy

Segment 6: Business Process Implementation and Control

Segment 7: Business Process Governance

Instructor 

Arya Wirabhuana, S.T, M.Sc, CMPM